Classroom Attire

Please be sure to dress appropriately for class.  Students will most likely get a little messy and some of the media we work with may stain.  A smock or old oversized shirt to go over street clothes is recommended.  Artist aprons are available for purchase at the studio.

Punctuality

Please arrive at the studio a few minutes before your class.  Classes start promptly at the scheduled time.  Late arrivals cause distraction and reduce the 1:1 time instructors have with each student. 

Dropping Off or Picking Up?

Parents--Museo is not responsible for supervising your child outside of class time.  If you are not staying in the studio while your child attends class, please be sure to drop your child off no earlier than 5 minutes before their class begins and be waiting for your child when they are dismissed from class at the scheduled time.

Focus In The Kids' Classrooms

In an effort to prevent distraction, parents and caregivers are asked to leave the classroom during class.  Respectful behavior is expected at all times.  Students who prove to be a continued distraction to the class after repeated attempts on the instructor's behalf to refocus them, will be dismissed from the class.

Missed Classes

Missed classes will not be reimbursed.  One make-up class may be scheduled PER MONTH for a planned absence or sudden illness.  Several make-up options are available throughout the week.  See weekly classes for a complete schedule of classes.

Student/parent must contact the studio PRIOR to the class being missed--NO EXCEPTIONS.  Make-ups will not be permitted for "no shows" and class fees will not be refunded or credited.  The scheduled make-up MUST be completed within two weeks of the missed class.

Class Cancellations

If an instructors becomes ill or is unable to teach class on a particular day, the academy will place a substitute instructor in the class.  If a substitute cannot be placed, the class will be cancelled.  Every effort will be made to ensure that students are notified (by email and phone) as soon as possible.  Students may reserve a spot in an alternate class as a "make up" for the cancelled class. 

In the event of inclement weather, the studio may adjust opening/closing times or close the studio entirely.  Students should check the Museo web site for news alerts or call the studio to confirm a class.  Students may reserve a spot in an alternate class as a "make up" for the cancelled class.

7-day written notice of cancellation required to terminate enrollment and avoid cancellation fees.  Cancellations or schedule changes made within 7 days of event will be assessed a 25% rescheduling fee.  The balance may be applied toward a future event or purchase in the studio.  A full refund (less $15 processing fee) will be issued for cancellation made prior to 7 days before scheduled event.

Discounts

Multiple Classes: 10% discount when a student enrolls in more than one weekly class.  The discount will be applied to the lower priced class if class fees are different. 

Family: 10% discount to each additional student when simultaneously enrolling two or more members of an immediate family.  The discount will be applied to the lower priced class if class fees are different. 

Discounts may not be combined or applied toward the cost of materials.  Maximum discount permitted is 10%.

Parties, Custom Classes & Private Events

A 50% non-refundable deposit is required to book a party, customized class or event.  Prices are based on a minimum of 10 attendees.  Date changes made within one week of the scheduled event will be assessed a $50 rescheduling fee.